Last Updated: October 1, 2026
This Refund Policy explains when refunds may be available for payments made directly to Fairdeal.ng for advertising, promotional, sponsorship, featured listing, and other paid platform services.
Fairdeal.ng is primarily a classified advertising and marketplace platform. We do not sell the products or services advertised by users. Payments made between buyers and sellers for products or services listed on Fairdeal are generally transactions between those users and are not covered by this Refund Policy.
This Refund Policy applies to payments made directly to Fairdeal.ng for services such as:
Classified ad placement
Featured ads
Sponsored ads
Promoted listings
Subscription or promotional packages
Advertising packages
Other paid visibility or promotional services offered by Fairdeal
The specific service, price, duration, and benefits will normally be shown before payment is completed.
Fairdeal is not currently the seller of the products or services advertised by users.
When a buyer pays a seller for a product or service advertised on Fairdeal, that payment is normally made directly between the buyer and seller.
Fairdeal does not normally receive, hold, or process those transaction funds.
Therefore:
Fairdeal is not responsible for refunds relating to products purchased from another user.
Fairdeal does not determine whether a seller should refund a buyer.
Disputes about product condition, quality, delivery, pricing, ownership, or failure to complete a transaction should be addressed between the buyer and seller.
Users should exercise caution and verify products, sellers, payment details, and transaction arrangements before making payments.
Nothing in this section prevents Fairdeal from taking appropriate action against accounts or advertisements involved in suspected fraud, scams, or violations of our Terms and Conditions.
Payments made to publish a classified advertisement are generally for the advertising service provided by Fairdeal.
Once an advertisement has been successfully submitted, reviewed where applicable, and published, the payment may generally be considered earned.
However, Fairdeal may consider a refund where:
Payment was made but the advertisement could not be published because of a technical problem caused by Fairdeal.
The same payment was charged more than once due to a technical or payment-processing error.
Fairdeal cancels the advertising service before it is provided.
A refund is required by applicable law.
Fairdeal determines that a refund is appropriate in the particular circumstances.
A refund will not normally be provided simply because an advertiser changes their mind after the advertisement has been published.
Featured, sponsored, boosted, or promoted advertisements are paid services designed to provide increased visibility or promotional placement.
Payment for a featured or promoted advertisement does not guarantee:
A sale
A buyer
A particular number of views
A particular number of enquiries
A particular position for a specific period where the placement is affected by platform changes
Any specific business result
If the promotional service has already been provided, refunds will generally not be available solely because the advertiser did not receive the expected number of enquiries, views, messages, or sales.
However, Fairdeal may consider a refund or replacement promotion where the paid promotional service was not delivered as described because of a technical problem or error attributable to Fairdeal.
Payments for sponsorship or advertising packages are generally non-refundable once the agreed advertising service has started.
Where a sponsorship or advertising package has not yet started, Fairdeal may, at its discretion, consider a cancellation or partial refund depending on the circumstances and any costs already incurred.
Any specific cancellation or refund terms agreed for a particular sponsorship package will take precedence over this general policy.
If you accidentally make the same payment more than once for the same Fairdeal service, please contact us as soon as possible.
Where we can confirm that a duplicate payment occurred, we may refund the additional payment after verification.
If you believe you were charged incorrectly, you should contact us promptly with the relevant payment details.
A payment may occasionally appear as deducted from your bank account or payment card even though the Fairdeal service was not successfully activated.
Where this occurs, the payment may be automatically reversed by the payment provider.
If the payment is not reversed within a reasonable period, please contact Fairdeal with your payment reference so that we can investigate.
Fairdeal may remove, reject, suspend, or terminate advertisements or accounts that violate our Terms and Conditions or applicable law.
Removal or suspension of an advertisement does not automatically create a right to a refund.
For example, a refund may not be provided where an advertisement was removed because it:
Contains prohibited content
Promotes an illegal product or service
Is fraudulent or misleading
Violates Fairdeal's advertising rules
Violates applicable law
Attempts to scam or deceive users
Contains prohibited or restricted items
Violates another user's rights
However, Fairdeal may consider a refund where required by law or where we determine that a refund is appropriate.
To request a refund, contact us at:
Your request should include:
Your full name
Email address or phone number associated with your Fairdeal account
Advertisement or service involved
Payment amount
Date of payment
Payment or transaction reference
Reason for the refund request
Any supporting information that may help us investigate the request
We may request additional information to verify the payment and determine whether a refund is appropriate.
Each refund request may be reviewed based on:
The type of service purchased
Whether the service has already been provided
The reason for the refund request
The time elapsed since payment
Technical or payment-processing issues
Any applicable advertising or promotional terms
Applicable laws and regulations
Evidence provided by the customer
Submitting a refund request does not guarantee that a refund will be approved.
Where a refund is approved, we will normally attempt to return the funds through the original payment method or another appropriate method.
The time required for the funds to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.
Fairdeal is not responsible for delays caused by third-party payment providers or financial institutions after a refund has been initiated.
Fairdeal may introduce an optional escrow or protected-payment service in the future.
If and when escrow functionality becomes available, funds paid through that service may be held temporarily by Fairdeal or an authorised payment/escrow partner while the transaction is being completed.
The rules governing escrow transactions, including:
When funds are released to a seller
When a buyer may request a refund
How cancellations are handled
What happens when a transaction fails
How disputes are handled
Applicable transaction fees
Time limits for complaints or disputes
Conditions for releasing or returning funds
will be explained in separate Escrow Terms and Conditions or Buyer and Seller Protection Terms before the service is used.
This Refund Policy does not currently mean that Fairdeal holds money for ordinary transactions between buyers and sellers.
If you believe a payment was made using your account without your authorisation, contact Fairdeal immediately.
You should also contact your bank, card issuer, or payment provider where appropriate.
Fairdeal may investigate suspicious payments and may suspend an account while an investigation is ongoing.
We may update this Refund Policy from time to time to reflect changes to our services, payment systems, advertising products, escrow functionality, or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date.
For questions about this Refund Policy or to submit a refund request, contact:
Fairdeal.ng
Email: info@fairdeal.ng
Website: https://fairdeal.ng
Important: This Refund Policy applies to payments made to Fairdeal for its own advertising and promotional services. It does not replace any agreement between buyers and sellers using the Fairdeal classified advertising platform.